Privacy Policy
Introduction
Welcome to Retrack AI, a product developed and operated by Lease Admin Consulting Inc. ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lease intelligence platform.
By accessing or using Retrack AI, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our platform.
1. Personal Information
- Full name and email address
- Company name and business information
- Country of residence
- Payment information (processed securely through Stripe)
- Account credentials and authentication data
2. Lease Documents and Data
- Lease agreements and amendments (PDF documents)
- Property addresses and lease details
- Abstraction and comparison results
- Chat history and queries about your documents
- Notes, comments, and custom data points
3. Usage Information
- Log data such as IP address, browser type, and operating system
- Device information and identifiers
- Pages visited and features used
- Time and date of access
- Performance metrics and error reports
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to monitor activity on our platform and improve user experience. We also use Google Analytics to understand how users interact with our services and to analyze usage patterns.
How We Use Your Information
We use the information we collect for the following purposes:
- Service DeliveryTo provide, maintain, and improve our lease abstraction and comparison services
- AI ProcessingTo analyze your lease documents using artificial intelligence and generate abstractions, comparisons, and chat responses
- Account ManagementTo create and manage your account, process payments, and handle wallet transactions
- CommunicationTo send you service updates, notifications, and respond to your inquiries
- AnalyticsTo understand usage patterns, improve our platform, and develop new features
- SecurityTo protect against unauthorized access, fraud, and other malicious activities
- ComplianceTo comply with legal obligations and enforce our Terms of Service
AI and Data Processing
Retrack AI uses advanced artificial intelligence to process your lease documents:
- OpenAI Integration: We use OpenAI's GPT models to analyze lease documents and generate abstractions. Your documents are securely sent to OpenAI's API for processing.
- Vector Database: We use Pinecone to store document embeddings for the chat feature, enabling you to ask questions about your leases.
- Data Retention: Processed data is stored securely in our cloud infrastructure (Supabase) for as long as you maintain your account.
- No Training: Your documents are not used to train AI models. OpenAI does not use API data for model training.
Data Security
We implement industry-standard security measures to protect your information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating and improving our platform, including:
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring or successor entity as part of that transaction.
Data Retention
We retain your personal information and lease data for as long as:
- Your account remains active
- It is required to provide you with our services
- It is necessary to comply with legal or regulatory obligations
- It is required to resolve disputes or enforce agreements
You may request deletion of your account and associated data at any time by contacting us at support@leaseadmin.ca. Upon deletion, your data will be permanently removed from our systems within thirty (30) days, except where retention is required by law.
Your Rights and Choices
Depending on your location, you may have the following rights with respect to your personal information:
To exercise any of these rights, please contact us at support@leaseadmin.ca.
International Data Transfers
Lease Admin Consulting Inc. is based in Canada. Your information may be transferred to, stored, and processed in countries other than your country of residence, including Canada, where we or our service providers operate.
These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to Canada and other countries where we or our service providers maintain operations.
Children's Privacy
Retrack AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date.
Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
Acknowledgment: By using Retrack AI, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy is an integral part of our Terms of Service.
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