Quick Read
- RETrackAI provides lease intelligence software, not legal advice.
- Pricing can be published or custom depending on the arrangement.
- AI outputs must be reviewed before business or legal use.
Support
Questions about these Terms or account access should be sent to support@retrackai.io.
1. Agreement to Terms
Welcome to RETrackAI, a platform operated by RETrackAI Inc. ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our AI-powered lease intelligence platform (the “Service”).
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.
2. Eligibility
To use our Service, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding contract
- Not be prohibited from using the Service under applicable laws
- Provide accurate, current, and complete information
- Represent a legitimate business or organization engaged in commercial real estate
By using the Service, you represent and warrant that you meet all eligibility requirements.
3. Account Registration and Security
3.1 Account Creation
You agree to:
- Provide accurate and complete registration information
- Maintain and update your account details
- Keep credentials secure
- Be responsible for all activities under your account
- Notify us immediately of unauthorized use
3.2 Account Termination
We may suspend or terminate your account at any time. You may terminate your account by contacting support@retrackai.io.
4. Services Provided
5. Pricing and Payment
5.1 Pricing Structure
RETrackAI operates on a flexible pricing model. Pricing for the Service may be:
- As published on our website from time to time
- As mutually agreed under a separate order form, proposal, or written agreement
All pricing is subject to change at our discretion with reasonable notice, unless otherwise agreed in writing.
5.2 Invoicing and Payment Terms
- Fees will be invoiced on a monthly basis, or as otherwise agreed in writing
- Payment is due within the timeline specified on the invoice
- Late payments may result in suspension of access to the Service
- We reserve the right to charge interest on overdue amounts in accordance with applicable law
5.3 Online Payments (If Applicable)
- Payments may be processed through third-party providers such as Stripe
- You agree to comply with the terms of such providers
- We do not store your payment information
5.4 No Refunds
Unless otherwise agreed in writing:
- All fees are non-refundable
- No refunds or credits will be issued for partial use, unused services, or subscription periods
Exceptions may be made at our sole discretion in cases of billing errors, duplicate charges, or platform failure preventing service delivery. Requests must be submitted within 30 days to support@retrackai.io.
5.5 Taxes
All fees are exclusive of applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities.
6. User Responsibilities and Acceptable Use
You agree NOT to:
- Upload unauthorized or illegal content
- Violate laws or third-party rights
- Attempt unauthorized access
- Disrupt system operations
- Use bots or scraping tools without consent
- Share account credentials
- Use the Service to build or compete with similar products
You are solely responsible for all uploaded content.
7. Intellectual Property, Acceptable Use, and Data Rights
7.1 Intellectual Property Ownership
All rights, title, and interest in and to the RETrackAI platform, including its software, AI models, algorithms, workflows, UI, and underlying technology, are the exclusive property of RETrackAI Inc. and its licensors.
You are granted only a limited, non-exclusive, non-transferable, revocable license to use the Platform.
7.2 Prohibited Use & Reverse Engineering
- Reverse engineer, decompile, or extract source code
- Copy or replicate platform functionality
- Build competing systems using the Platform
- Benchmark or scrape without permission
- Circumvent security mechanisms
7.3 AI Output Usage Restrictions
- Outputs are for internal business use only
- Outputs cannot be used to train external AI models
- Outputs cannot be aggregated to replicate the Platform
7.4 Proprietary Methods & Trade Secrets
The Platform includes proprietary prompt engineering, data models, and analytical frameworks. Any attempt to replicate these constitutes a material breach and may result in legal action.
7.5 Data Usage & Derivative Intelligence
- Use anonymized, aggregated data to improve services
- Develop benchmarking and analytics
We will never disclose customer confidential data without consent, except as required by law.
7.6 Remedies
You acknowledge that breach of this section may cause irreparable harm. We may seek injunctive relief, damages, and any available legal remedies.
8. AI Services and Limitations
- AI outputs may contain errors
- The Service is not a substitute for legal advice
- You are responsible for verification
9. Disclaimers
Disclaimer
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
We do not guarantee:
- Accuracy of AI outputs
- Uninterrupted service
- Error-free performance
10. Limitation of Liability
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETrackAI Inc. shall not be liable for indirect or consequential damages.
Total liability is limited to the greater of:
- The amount you paid us in the 12 months preceding the claim
- $100 CAD
11. Indemnification
You agree to indemnify RETrackAI Inc. against claims arising from:
- Your use of the Service
- Your violation of these Terms
- Your uploaded content
12. Data Privacy
Your data is governed by our Privacy Policy.
We implement security measures but cannot guarantee absolute security.
13. Third-Party Services
We are not responsible for third-party services.
14. Termination
14.1 By You
Contact support@retrackai.io.
14.2 By Us
We may terminate for violations, fraud, or legal requirements.
14.3 Effect
All rights terminate immediately upon termination.
15. Dispute Resolution
15.1 Informal Resolution
Contact: support@retrackai.io
15.2 Governing Law
Laws of Ontario, Canada.
15.3 Class Action Waiver
Disputes must be individual, not class-based.
16. Changes to Terms
We may update these Terms at any time. Continued use means acceptance of the updated Terms.