Terms of Service

Welcome to Retrack AI, a product developed and operated by Lease Admin Consulting Inc. ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our AI-powered lease intelligence platform.

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy.

To use our Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract
• Not be prohibited from using the Service under applicable laws
• Provide accurate, current, and complete information during registration
• Represent a legitimate business or organization engaged in commercial real estate

By using the Service, you represent and warrant that you meet all eligibility requirements.

5.1 Wallet System

Retrack AI operates on a wallet-based credit system. Users must maintain a positive wallet balance to use paid services. Credits are deducted based on the following pricing structure:

6.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Upload documents you do not have the legal right to access or share
• Use the Service to violate any applicable laws or regulations
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers
• Use automated tools (bots, scrapers) without our written permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or modify any proprietary notices or labels
• Share your account credentials with others
• Use the Service to compete with us or develop a similar product

6.2 Content You Upload

You are solely responsible for all documents and content you upload to the Service. You represent and warrant that:

• You have all necessary rights, licenses, and permissions to upload and process the documents
• Your documents do not violate any third-party rights (intellectual property, privacy, etc.)
• Your documents do not contain illegal, harmful, or offensive content
• You comply with all applicable data protection and privacy laws

7.1 Our Property

The Service, including all content, features, functionality, software, and design, is owned by Lease Admin Consulting Inc. and is protected by copyright, trademark, and other intellectual property laws. Our trademarks and trade dress may not be used without our prior written permission.

7.2 Your Content

You retain all ownership rights to the documents you upload. By uploading content, you grant us a limited, non-exclusive, worldwide license to:

• Store, process, and analyze your documents to provide the Service
• Use AI models (OpenAI, etc.) to generate abstractions and comparisons
• Create embeddings for the chat functionality
• Display your processed data within your account

This license terminates when you delete your content or account. We do not use your documents to train AI models or share them with third parties except as necessary to provide the Service.

7.3 Generated Content

Abstractions, comparisons, and other outputs generated by our AI are provided to you for your use. However, you acknowledge that AI-generated content may contain errors and should be reviewed for accuracy before relying on it for legal or business decisions.

8.1 AI Technology

Our Service uses artificial intelligence, including large language models (LLMs) from OpenAI, to analyze and process lease documents. You acknowledge and agree that:

• AI-generated results may contain errors, inaccuracies, or omissions
• AI technology is not a substitute for professional legal advice
• You should review all AI-generated content for accuracy
• We are not liable for decisions made based on AI-generated content
• Your documents are processed by third-party AI providers (OpenAI)

8.2 Not Legal Advice

Specifically, we do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• AI-generated results will be accurate, complete, or reliable
• Any errors or defects will be corrected
• The Service will meet your specific requirements
• Data transmission will be secure or free from unauthorized access

Our total liability to you for all claims arising from or related to the Service shall not exceed the greater of:

• The amount you paid us in the 12 months preceding the claim, or
• $100 CAD

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Lease Admin Consulting Inc., its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Documents or content you upload to the Service
• Any negligent or wrongful conduct by you

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

While we implement reasonable security measures to protect your data, you acknowledge that no method of transmission or storage is 100% secure. You use the Service at your own risk.

Our Service integrates with and relies on third-party services, including:

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services. Any dealings with third parties are solely between you and such third parties.

14.1 Termination by You

You may terminate your account at any time by contacting us at support@leaseadmin.ca. Upon termination, you will lose access to your account and all associated data. Unused credits will be forfeited and are non-refundable.

14.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms or our policies
• Your account has been inactive for an extended period
• We are required to do so by law
• We discontinue the Service or any part thereof
• We suspect fraudulent, abusive, or illegal activity

14.3 Effect of Termination

Upon termination, all rights and licenses granted to you will immediately cease. We may retain your data as required by law or for legitimate business purposes. Sections of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, and limitations of liability.

15.1 Informal Resolution

If you have any dispute with us, you agree to first contact us at support@leaseadmin.ca and attempt to resolve the dispute informally for at least thirty (30) days before initiating any formal proceedings.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

15.3 Jurisdiction

Subject to the arbitration provisions, you agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada for the resolution of any disputes.

15.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification for significant changes

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and may terminate your account.

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: